We’re here when you get stuck.
Support for account, subscription, privacy, and technical questions.
Three ways to get help.
Email or phone support
Contact Silent Student support with account, subscription, privacy, or technical questions. Include the email connected to your Silent Student account and a concise description of what you need help with. Do not send your LMS password.
For a platform-specific problem, name Canvas or D2L Brightspace and any external courseware involved, then describe the last successful step. That context helps separate account questions from assignment-workflow bugs.
Bug reports
For bugs, in-app feedback is the fastest path because it can provide the context needed to investigate the issue. The app already sends us Advanced diagnostics, including screenshots of the automated browser when it works in a Vision session, as described in our Privacy Policy, so a short note about what went wrong is usually enough.
Quick answers
Before emailing, check the FAQ for common questions about setup, supported platforms, pricing, and accounts. For information about how data is handled, read the Privacy Policy.
Open the FAQPrivacy PolicyYour nights, back.
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