Email support
Contact Silent Student support with account, subscription, privacy, or technical questions. Include the email connected to your Silent Student account and a concise description of what you need help with. Do not send your LMS password.
For a platform-specific problem, name Canvas or D2L Brightspace and any external courseware involved, then describe the last successful step. That context helps separate account questions from assignment-workflow bugs.
support@codeserpentllc.comBug reports
For bugs, in-app feedback is the fastest path because it can provide the context needed to investigate the issue. Error reports and “stuck” diagnostic bundles are sent only with your explicit consent for that feature. A diagnostic bundle may include screenshots of the automated browser, so review the consent prompt before sending it.
Quick answers
Before emailing, check the FAQ for common questions about setup, supported platforms, pricing, and accounts. For information about how data is handled, read the Privacy Policy.